About the Company Founded in 2012, CataBoom is a SAAS-based marketing engagement company headquartered in Dallas, Texas. CataBoom’s technology delivers responsive games and programs used to reward consumer behaviors consistently and instantly on any device and across all marketing channels. CataBoom works with leading brands ranging from Fortune 500 clients to innovative medium-sized companies looking to leverage the power and potential of gamification as a customer engagement strategy. To learn more, visit www.cataboom.com.
About the Opportunity We are growing…and growing fast! Become a pioneer by joining CataBoom. We are leading the way in the emerging and growing space of gamification and customer engagement technology. We need high-energy, dedicated team players who get their energy from doing what it takes to deliver results!
We are looking for a Marketing Campaign Specialist. This role is on the Customer Success Team and works closely with the Customer Success Manager to build and launch games to support client campaigns. You will create and own the game creation lifecycle— gathering requirements, assembling creative assets, translating rules to game specification, QC’ing, launching games, and reporting game activity on concurrent and complex gamification projects by using CataBoom’s platform. The ideal candidate has strong technical aptitudes and a high comfort level with marketing automation technologies. We are excited to consider new graduates who can demonstrate the drive, organizational skills, and ability to pick up new technology quickly. This position is based in Dallas, TX. We currently work in a virtual environment, with occasional in person meetings at coworking spaces and team activities. We aspire to have a permanent location and a hybrid working environment in the Addison area and are continuing to monitor and navigate Covid.
Quickly learn and ultimately become a master user of CataBoom’s platform
Provide world-class experience by taking ownership of customer requests, troubleshooting any issues, and partnering with the appropriate teams to resolve issues.
Confidently update customers on the status of their campaigns.
Become proficient in translating requirements into CataBoom gaming techniques.
Adhere to Customer Success processes for delivery excellence
Deliver your assigned gaming projects on time and according to defined customer expectations
Work on multiple customer efforts simultaneously
Highly organized, self-starter
Comfortable with technology and technical projects
Ability to be a team player in a small work environment where process are being enhanced regularly to scale with CataBoom’s growth
Accurately translate information from a game submission to an intake form. Attention to detail cannot be stressed enough here.
Manage and communicate client expectations on game look and feel, and timelines
Have a solid grip on the nuances of all game mechanics
Understand what elements are needed to begin building any game
Be thorough in game testing and quality control
Consistently deliver high quality products free of error
Adequate understanding of HTML5 language used in game build is preferred (willing to train)
Proficiency in Microsoft Applications, especially Excel. (formulas, sorting, pivot tables)
Bachelor’s degree in business administration or related field